![]() ![]() The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group. As with everything in life, things change. This is an outline of the primary responsibilities of this position. Meet daily, weekly and monthly goals and objectivesĭirect customers to product information resources, including those available on the internet Work in a team setting in a variety of roles and across multiple platforms to produce process improvements Work effectively in a performance and process-driven environmentįollow up with all client inquiries in a timely manner to effectively maximize every opportunity Troubleshoot client technical concerns with the online application processĪssist clients in appropriate vehicle selection Proactively reach out to clients/prospective client who are looking to obtain a personal loan and guide them through the loan review process Use a variety of outreach methods to communicate with clients such as phone (inbound/outbound calls), emails, text and chatĪssist with addressing operational questions and concerns Take incoming/outgoing phone calls while ensuring regulatory compliance and maintain a high standard of influence and persuasion to get a client through to the closing process The Client Experience Specialist is also responsible for identifying process gaps and opportunities to support continuous improvement and automation in the business. The primary focus is providing our clients with exceptional support and communication via multi-channel, while informing clients of our self-service options. This number represents the median, which is the midpoint of the. They assist daily with explaining the application process, loan decisions and post-close concerns. The estimated total pay for a Account Specialist at Rocket Companies is 55,041 per year. The Client Experience Specialist represents the Rocket brand to their clients. Proficiency in the Microsoft Office suiteĪbility to thrive in a high-growth environment Sense of urgency and strong focus on influence and persuasionĭetail-oriented team player who can multitask and handle workloads with deadlinesĪbility to work confidently and effectively in a fast-paced work environmentĪbility to clearly communicate loan decisions Strong communication, client service and time management skills Willingness to work a flexible work schedule that will be provided 3 weeks in advance 1 year of experience in a client-facing role
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |